FAQ

Customer Service Frequently Asked Questions

What types of products do you offer?

We create personalized gifts, custom name items, prayer mats, pillowcases, and comfort-inspired designs made with care and intention.

Do you offer personalized items?

Yes! Many of our products can be customized with names, dates, or special wording. Personalized items are final sale.

How do I place an order?

Simply add your items to the cart, include any personalization details, and complete checkout. You will receive an order confirmation email.

Can I change my order after it’s placed?

If your item has not entered production, we may be able to update personalization details. Contact us as soon as possible.

How long does processing take?

• Personalized items: 3–7 business days

• Non-custom items: 2–4 business days

Processing time is separate from shipping time.

What shipping options do you offer?

We ship using USPS, UPS, or FedEx. Shipping options and rates appear at checkout.

How long does shipping take?

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Delivery times may vary based on carrier delays or holidays.

Will I receive tracking?

Yes. A tracking number will be emailed once your order ships.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.

Is my payment information secure?

Yes. All payments are processed through trusted, encrypted payment providers.

My package says delivered but I don’t have it.

Please check with neighbors, your building office, or the carrier. If still missing, contact the carrier directly. We will assist where possible.

My address was entered incorrectly.

Customers are responsible for entering accurate shipping information. We cannot replace or refund orders shipped to incorrect addresses.

Need Help?

We’re here to support you with care and kindness. Reach out to us via the Contact Us page; we generally respond within 24 hours.